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Jobcentre Plus: Standards

Volume 492: debated on Tuesday 12 May 2009

To ask the Secretary of State for Work and Pensions what guidance his Department has issued to Jobcentre Plus on the priorities for processing different benefit claims within target timeframes. (271690)

No guidance has been issued to Jobcentre Plus as there are no set priorities between different benefits. In 2008-09 Jobcentre Plus exceeded all of its targets for clearing claims for incapacity benefit, income support and jobseeker’s allowance, despite a large increase in the numbers of people claiming jobseeker’s allowance, implementing the new employment and support allowance, and maintaining historically low levels of fraud and error.