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Departmental Complaints

Volume 492: debated on Tuesday 12 May 2009

To ask the Secretary of State for Children, Schools and Families what procedure his Department follows for dealing with complaints received (a) by e-mail, (b) by post, (c) by telephone and (d) via his Department’s website. (274530)

Upon receipt of a complaint, no matter how it is received, the Department will respond within 15 working days. If it is not possible to give a full reply within this time, for example, if a complaint requires more detailed investigation, we will provide an interim response outlining what is being done to deal with the complaint, when a full reply can be expected and from whom.