Warm Front customers who have received a gas boiler have access to a 24 hour breakdown line, which operates seven days a week and 365 days a year. In the majority of cases this service provides either a same day or next day response. Temporary heaters will also be provided under certain circumstances.
The Warm Front Scheme will first try to repair a faulty boiler. If the installer cannot repair it, they will recommend replacing the boiler with a similar model, for example, a standard boiler will be replaced with another standard boiler which is just as (or more) efficient.
In addition gas boilers installed or repaired under Warm Front receive two annual service visits. These are carried out approximately 12 and 24 months after the date of installation.