To ask the Chancellor of the Duchy of Lancaster what procedure his Department follows for dealing with complaints received (a) by e-mail, (b) by post, (c) by telephone and (d) via his Department's website. (274531)

The complaints handling procedure for the Cabinet Office is available on the Cabinet Office website at:

http://www.cabinetoffice.gov.uk/ContactUs/Complaints.aspx

A copy has been placed in the Library of the House.