To ask the Chancellor of the Duchy of Lancaster who monitors the performance of local authorities under the (a) Customer Service Excellence and (b) Charter Mark schemes. (273254)

Cabinet Office is the owner of the customer service excellence and charter mark schemes. Cabinet Office licenses four independent certification bodies to provide assessment processes for customer service excellence and charter mark. The certification bodies are the sole decision makers in the process of certifying organisations as CSE or charter mark holders. They manage all matters relating to the ongoing suitability and status of holders in local government and other sectors.