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Jobcentre Plus

Volume 492: debated on Wednesday 20 May 2009

To ask the Secretary of State for Work and Pensions (1) how many members of Jobcentre Plus staff in each (a) region and (b) Jobcentre Plus district participated in (i) Foundation Learning Routeway, (ii) Managers who Deliver—Leaders who Inspire and (iii) the Professional Skills for Government framework (A) in each year since the schemes were launched and (B) in each of the last 24 months; (264268)

(2) how much was (a) budgeted and (b) spent in each (i) region and (ii) Jobcentre Plus district on (A) Foundation Learning Routeway, (B) Managers who Deliver—Leaders who Inspire and (C) the Professional Skills for Government framework (1) in each year since the schemes were launched and (2) in each of the last 24 months.

The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.

Letter from Mel Groves:

The Secretary of State has asked me to reply to your questions asking:

how many members of Jobcentre Plus staff in each (a) region and (b) Jobcentre Plus district participated in (i) Foundation Learning Routeway (ii) Managers who Deliver—Leaders who Inspire and (iii) the Professional Skills for Government framework (A) in each year since the schemes were launched and (B) in each of the last 24 months.

how much was (a) budgeted and (b) spent in each (i) region and (ii) Jobcentre Plus district on (A) Foundation Learning Routeway, (B) Managers who Deliver—Leaders who Inspire and (C) the Professional Skills for Government framework (1) in each year since the schemes were launched and (2) in each of the last 24 months.

This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.

The new foundation learning materials consist of 14 learning and development products. The suite of products includes elements of mandatory and non mandatory learning and development materials, depending on an individual’s job role. Line Managers in consultation with an individual will agree a pathway of foundation learning targeted at addressing their job role requirements.

In April 2008, the foundation learning was reviewed and revised and therefore any historical information would not accurately reflect the number of individuals who undertook foundation learning over the last 24 months. Our systems are not set up to capture this type of management information, and it would need to be compiled clerically, which would incur disproportionate cost.

The Jobcentre Plus management and leadership development programme (called “Managers who deliver—Leaders who inspire”) is a relatively new programme that was piloted in September 2007 and rolled out nationally from early 2008. It was designed to incorporate the skills required by the Professional Skills for Government (PSG) framework so the two are inextricably linked. There is no separate learning intervention on the PSG framework itself in relation to the middle managers covered by this development programme, however PSG is a framework that is integrated into the appraisal and development planning for such managers.

The available information regarding “Managers who deliver—Leaders who inspire” is attached at Annex 1. The volumes and costs data is broken down by region and operational arm, rather than just by Customer Service Directorate region and district as requested. This is because the Benefit and Fraud and Contact Centre Directorates do not have the same district based organisational structure. Information on how much was budgeted for this training is only collated at national level.

Annex 1

Numbers of participants in the “Managers who Deliver—Leaders who inspire” development programme in Jobcentre Plus from September 2007 to March 2009

Regions

Contact Centre Direct

Benefit Fraud Directorate

Other Directorates

East of England

31

12

8

East Midlands

28

10

1

London

73

26

1

North East

22

31

3

North West

38

32

10

Scotland

42

13

3

South East

49

26

3

South West

38

22

3

Wales

33

14

4

West Midlands

58

11

2

Yorkshire and Humber

26

6

15

Total

438

203

53

Costs of participants in the “Managers who deliver—Leaders who inspire” development programme in Jobcentre Plus from September 2007 to March 2009

£

Customer Service Directorate

Benefit Fraud Directorate

Other Directorates

East of England

87,400

29,600

1,800

East Midlands

76,700

26,600

16,100

London

192,300

69,200

1,800

North East

49,800

74,500

8,900

North West

105,100

78,400

12,400

Scotland

118,100

38,900

8,800

South East

168,100

72,500

7,100

South West

94,200

59,100

8,900

Wales

90,900

33,700

3,600

West Midlands

168,400

28,500

37,200

Yorkshire and Humber

69,600

44,200

7,100

Total

1,220,600

552,500

113,700