The number of (a) full-time equivalent staff employed as at 31 March and (b) the number of calls received by HM Revenue and Customs contact centres in (i) 2006-07, (ii) 2007-08 and (iii) 2008-09 is shown in the table.
Full-time equivalent staff1 Calls received (million)2 2006-07 10,035 60 2007-08 9,763 65.5 2008-09 10,038 66.2 1 As at 31 March. 2 Calls received, where the caller selected an option from the call steering menu and the call was placed into a queue to speak to an adviser.
[holding answer 1 June 2009]: The number of staff engaged in compliance activities, by grade, is listed in the following table. They exclude detection staff who were transferred to the UK Border Agency in 2008.
As at 1 April 2005 2006 2007 2008 2009 Senior civil servant 115 114 106 102 106 Grade 6 603 581 523 531 521 Grade 7 1,314 1,282 1,263 1,238 1,274 Fast stream 77 566 528 475 359 Senior officer 2,025 1,812 1,729 1,667 1,614 High officer 7,281 6,465 6,313 5,928 5,478 Officer 10,554 10,131 9,515 8,907 8,030 Assistant officer 4,249 4,256 4,231 4,165 4,227 Admin assistant 2,340 2,105 2,040 1,863 1,566 Total 28,558 27,313 26,248 24,876 23,176