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Schools: Complaints

Volume 493: debated on Tuesday 2 June 2009

To ask the Secretary of State for Children, Schools and Families how many complaints have been made about schools to Ofsted by parents resident in (a) Essex and (b) Castle Point in each of the last five years. (274239)

This is a matter for Ofsted. HM Chief Inspector, Christine Gilbert, has written to the hon. Member and a copy of her reply has been placed in the House Libraries.

Letter from Christine Gilbert, dated 14 May 2009:

Your recent parliamentary question has been passed to me, as Her Majesty’s Chief Inspector, for reply.

Ofsted’s powers to consider complaints about schools became effective in April 2007; we do not hold data relating to complaints about schools prior to this. Ofsted may consider a complaint about a school from any person, not just a registered parent. This means the data below may include complaints from persons other than parents. Our systems do not record where a parent resides.

Since April 2007 Ofsted has received 88 complaints about schools located in the Essex local authority area. Four of these complaints were about schools located in the Castle Point parliamentary constituency. Annual totals are indicated in the table below. The reporting period for each year is from April to March.

Table A: Complaints about schools received by Ofsted


Castle Point







2009 (since April)



A copy of this reply has been sent to Rt Hon Jim Knight MP, Minister of State for Schools and Learners, and will be placed in the library of both Houses.