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Departmental Telephone Services

Volume 493: debated on Wednesday 3 June 2009

To ask the Minister of State, Department for Business, Enterprise and Regulatory Reform what the average waiting time for callers to his Department’s telephone help lines was in the latest period for which information is available; and if he will make a statement. (276868)

In the last three months the Inquiry Unit received 28,316 calls. 97 per cent. of these calls were answered within 15 seconds.