Following the announcement of the proposed changes to the helpline in February 2009, the EHRC has been completing an equality impact assessment which will continue to be updated as part of the on-going consultation and decision making process. A full analysis of the equality impact assessments and mitigations will be made available to the senior management team ahead of any decision being taken.
Since February 2009 the EHRC have been consulting with the trade unions regarding the proposed reorganisation of the helpline. There have been five formal meetings with the recognised trade unions to discuss the proposal. In addition the trade unions have been actively involved in a series of action groups looking at specific elements of the proposal.
The senior management team are currently considering the points raised during the consultation period by the trade unions and no decision has been made to go ahead with the proposed changes.
The Equality and Human Rights Commission’s helpline has been operational since 1 October 2007. Robust reporting systems were not in place until February 2008. The available call statistics from that date are as follows:
Number of calls received February to June 2008 28,247 July to September 2008 17,172 October to December 2008 14,924 January to March 2009 22,113
Number of calls received
February to June 2008
July to September 2008
October to December 2008
January to March 2009