e-Borders is being rolled out in a phased approach. In advance of each phase, a dedicated team will work closely with the business to identify staff affected and assess any required learning needs.
A detailed Learning Needs Assessment, Strategy and Plan for Phase 1 has been delivered and accepted and the same approach for Phase 2 is in development and will be delivered in time for roll out has been designed to support delivery. Training will be delivered either directly from the e-Borders team, or via the “Train the Trainer” format, using existing agency trainers in the business.
Training includes the skills and knowledge required to use the system and the necessary behavioural changes to support this. Data handling and security of personal data will be an integral part of the training.