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Jobcentre Plus: Standards

Volume 493: debated on Friday 12 June 2009

To ask the Secretary of State for Work and Pensions how Jobcentre Plus performed against its (a) job outcome target, (b) monetary value of fraud and error target, (c) employer outcome target, (d) customer service target, (e) business delivery target and (f) average actual clearance time target in each month since each target was introduced. (252980)

The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.

Letter from Mel Groves:

The Secretary of State has asked me to reply to your question how Jobcentre Plus performed against its (a) job outcome target, (b) monetary value of fraud and error target, (c) employer outcome target, (d) customer service target, (e) business delivery target and (f) average actual clearance time target in each month since each target was introduced. This is something that falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.

The Business Delivery Target is no longer a Jobcentre Plus target. The available information has been placed in the Library.