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Social Security Benefits

Volume 494: debated on Monday 15 June 2009

To ask the Secretary of State for Work and Pensions what steps she takes to ensure that the typical characteristics of benefit claimants are portrayed accurately in official publications and statements. (279643)

In addition to information gathered as part of our ongoing contacts with our customers, DWP already carries out extensive research and testing exercises to ensure that our customers and their needs are fully understood, and to make sure that they are portrayed accurately and sensitively in our communications.