To ask the Chancellor of the Exchequer how many complaints were lodged with the Financial Ombudsman Service (FOS) in 2008-09; and how many of those making such complaints notified the FOS that they were not satisfied with the way in which their complaint had been handled. (279242)

The Financial Ombudsman Service (FOS) is operationally independent of Government.

Information about the number of cases lodged with the FOS and the number of complaints about FOS' service is included in the FOS' Annual Review which is available on the FOS' website.

http://www.financial-ombudsman.org.uk/publications/ar09/ar09.pdf

To ask the Chancellor of the Exchequer how many complaints were (a) upheld and (b) rejected by the Service Review Team of the Financial Ombudsman Service in 1998-99. (279243)

The Financial Ombudsman Service was not established until 1 December 2001.