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Animal Health and Veterinary Performance Targets

Volume 494: debated on Wednesday 17 June 2009

I have set Animal Health (AH) the following performance targets for 2009-10.

Building Capability

Demonstrate readiness for major outbreak of exotic disease.

Working with our policy customers and operational partners, design and deliver exotic animal disease exercises across Great Britain, testing response to cross-border incidents and planning for multiple outbreak centres. To be delivered in conjunction with operational partners.

Continue improvement of system and processes.

Design, build and roll out the TB work management module of the Business Reform Programme. This will give clear visibility of TB testing demand and activity, and support the delivery of different policy requirements in this key area.

Quality of Service Delivery

Enhanced engagement with end user customers.

Test the impact of changes to our service delivery model by engaging with specific customer groups. Focus on centralised delivery of services relating to International Trade, aim to achieve a customer satisfaction standard of 90 per cent.. We will establish focus groups for strategically important customer segments. Specifically in 2009-10 we will focus on:

The animal by product industry.

Cattle farmers.

We will consult with customer panels on improving customer service, policy development and provision of advice and guidance.

Value for money

Increasing efficiency

Achieve a further 3.5 per cent. (£4 million) efficiency saving by the end of the 2009-10 financial year, and identify options to enable a further 5 per cent. of savings to be made in the following financial year.

Charge end users fairly and efficiently

Working with policy customers, identify areas in which end user customers should be bearing more of the costs associated with regulation. Produce pricing proposals and develop a charging mechanism to support the introduction of an increased volume and scale of charges to support delivery of policy outcomes.

(i) I have set the Veterinary Laboratories Agency (VLA) the following performance targets for 2009-10.

Quality of Service Delivery

Deliver 90 per cent. contracted research milestones.

Deliver 85 per cent. of research final reports on time.

Deliver 85 per cent. of contracted surveillance deliverables to time.

Maintain appropriate third party quality accreditations.

Achieve a score of 85 per cent. on a three-year rolling average in the VLA customer satisfaction survey.

Value for Public Money

Achieve full cost recovery.

Capacity and Capability

Conduct one table top notifiable disease simulation exercise to test current laboratory response capability, identify gaps and implement action plan.


To improve the VLA’s safety record using 2007-08 as a comparator.

I have set the Veterinary Medicines Directorate (VMD) the following performance targets for 2009-10.

Quality of Service Delivery

Target 1—To authorise veterinary medicines according to legislative requirements and published standards, and monitor reports of suspected adverse reactions to identify emerging trends and take proportionate action.

Target 2—To ensure that UK policy objectives are reflected in EC legislation and guidance and that UK legislation and guidance enables veterinary medicines to be used responsibly, effectively and safely.

Target 3—To ensure the regulatory system is effective and contributes to protecting public health by taking risk-based action on the findings from surveillance of residues in food-producing animals.

Capacity and Capability and Value for money

Target 4To ensure that the appropriate infrastructure is in place to achieve targets 1, 2 and 3 and provides value for money and VMD achieves full cost recovery.

There are stringent performance indicators for each of these targets.

Further details are given in the respective “Agencies’ Business Plans for 2009-10”, copies of which will be placed in the Libraries of both Houses.