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Revenue and Customs: Closures

Volume 494: debated on Thursday 18 June 2009

To ask the Chancellor of the Exchequer what assessment he has made of the likely effect of HM Revenue and Customs (HMRC) planned office closures on average times taken by HMRC to reply to correspondence from members of the public. (280672)

HM Revenue and Customs (HMRC) is consolidating staff and work in fewer locations in the interests of greater efficiency. The offices to be closed are those that are surplus to business requirements, and their closure should therefore have no adverse effect on the times taken to deal with correspondence. The streamlining of processes and introduction of new working methods, including improvements to IT systems, should lead to longer-term improvements in HMRC's service to customers.