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Jobcentre Plus: Complaints

Volume 494: debated on Friday 19 June 2009

To ask the Secretary of State for Work and Pensions how many formal complaints were received by Jobcentre Plus in each region in each of the first three quarters of 2008-09. (265042)

The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the hon. Member with the information requested.

Letter from Mel Groves:

The Secretary of State has asked me to reply to your question asking how many formal complaints were received by Jobcentre Plus in each region in each of the first three quarters of 2008-09. This is something which falls within the responsibilities delegated to me as Acting Chief Executive of Jobcentre Plus.

The information you requested is in the following table.

Jobcentre Plus complaints received

Region

April to June 2008

July to September 2008

October to December 2008

East Midlands

285

302

247

East of England

733

1,194

1,071

London

465

633

485

North East

513

549

500

North West

1,013

956

961

Scotland

1,052

1,031

987

South East

1,056

1,165

1,243

South West

1,333

1,590

1,531

Wales

618

833

747

West Midlands

815

880

864

Yorkshire and Humberside

719

761

719

Source:

Jobcentre Plus