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Tenant Services Authority: Complaints

Volume 494: debated on Monday 22 June 2009

To ask the Secretary of State for Communities and Local Government how many complaints the Tenant Services Authority has received about the quality of its service in each month since its establishment. (280296)

The TSA has a three-stage complaints procedure. The first two stages are internal, following which the applicant may request an independent review with the Independent Complaints Reviewer1 (stage 3).

The following table shows the number of cases that have been considered under the TSA's formal complaints procedures. The table shows the concluded cases in each month from December to May. This includes the number of individual complainants who may have raised more than one complaint.

1 The Independent Complaints Reviewer (ICR) investigates complaints made by members of the public, businesses, professional advisers and others. Find further information at:

http://www.icrev.org.uk/icr_about.shtml

Stage 1

Stage 2

Stage 3

December

1

1

0

January

1

1

0

February

2

0

0

March

3

2

0

April

0

3

0

May

0

3

0