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Warm Front Scheme

Volume 494: debated on Monday 22 June 2009

To ask the Secretary of State for Energy and Climate Change how many complaints have been received by his Department from customers alleging excessive charges for work undertaken under the Warm Front scheme in the last 12 months. (265991)

The Department has not previously recorded the total number of complaints in this respect, though procedures have now been put in place to do so.

Presently, data are only available for April 2009, during which time the Department handled 21 complaints about excess charges. The Department will continue to monitor all complaints received.

In view of the difficulties that many applicants were facing in funding their excess payments I announced that the Warm Front grant levels would increase from £2,700 and £4,000 (where an oil system is recommended) to £3,500 and £6,000 (where an oil or new low carbon technology is recommended). This will remove the need for the vast majority of households to make a contribution to the cost of work.