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Minimum Wage: Telephone Services

Volume 494: debated on Monday 22 June 2009

To ask the Minister of State, Department for Business, Innovation and Skills if he will publish the tender document for the contract for the national minimum wage helpline. (278877)

The helpline service—known as the Pay and Work Rights line—was procured using the COI’s Framework Agreement for Direct and Relationship Marketing Services. COI issued the invitation to tender to run the service to selected companies on its roster of pre-qualified helpline providers. The COI regards the tender documentation as commercially confidential.