I have set the Centre for Environment, Fisheries and Aquaculture Science (CEFAS) the following performance targets for 2009-10.
Customer satisfaction to exceed 82 per cent.
To provide high standard of services to the satisfaction of customers. Measured through weighted average of customer response to post-contract survey that covers seven aspects of service quality. Incorporates project delivery metrics.
Science quality indicators to exceed 75 per cent.
To enhance scientific capability and reputation, using indicators grouped around research, wider dissemination and use of our science, and scientific capability. Measures include customer surveys, numbers of peer reviewed scientific papers and investment in new science.
Value for public money
Recover the full cost of our services
To demonstrate financial sustainability through sound operational financial management and appropriate investment in CEFAS’ future, including the delivery of CEFAS’ transformation plan. Measured through achieving an audited break-even result in 2009-10.
To deliver £0.5 million of effectiveness gains, generated through a combination of non-DEFRA income growth, improvements in project effectiveness and reduced overhead costs.
Capacity and capability
Sustainability indicators to exceed 75 per cent.
To demonstrate a healthy and safe working environment, together with progress towards being an exemplar for sustainable development, through a range of indicators.
Staff satisfaction survey to exceed 65 per cent.
To respect and help the agency’s people to develop. Measured by an annual questionnaire to staff, using a weighted scale for the eight survey categories.
Further details are given in the CEFAS business plan 2009-10, a copy of which will be placed in the Libraries of both Houses.