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Energy: Billing

Volume 494: debated on Thursday 25 June 2009

To ask the Secretary of State for Energy and Climate Change what steps his Department is taking to ensure energy (a) bills and (b) tariffs are understandable to consumers. (279983)

DECC firmly believes that consumers should be able to access the information they need to allow them to make the right decisions about energy use, tariffs and suppliers.

It is important to reach the right balance so that consumers have enough information but are not obstructed by too much or poorly presented information. Ofgem has recently held a public consultation on proposals for new obligations on suppliers relating to consumer information, in order to take the various views of interested parties into account. We look forward to seeing results from that process in order to get the best result for consumers.