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Social Security Benefits: Fraud

Volume 494: debated on Thursday 25 June 2009

To ask the Secretary of State for Work and Pensions (1) what use her Department makes of voice risk analysis products; and what assessment she has made of the effectiveness of their use in her Department’s work; (277050)

(2) which companies supply voice risk analysis products to her Department.

The Department is currently funding trials of voice risk analysis technology in 24 local authorities. These trials are due to finish in December 2009 and an evaluation report will be produced after that date.

In 2007-08 the Department conducted small scale trials of voice risk analysis technology in Jobcentre Plus and local authorities. The Department’s assessment of these trials has been made available. I refer the hon. Member to the written ministerial statement of 11 March 2009, Official Report, columns 19-20WS.

Capita Group, in conjunction with Digilog UK, assisted in the implementation of Voice Risk Analysis technology in small scale trials in local authorities and Jobcentre Plus in 2007-08. This included supplying the system and advising on its use and training.