Expenditure incurred by NHS Direct on services to support booking of first consultant outpatient appointments through the appointments line and the number of staff working in these areas is included in the following table.
Expenditure (including staff and non-staff costs) April 2008 to March 2009 (£ million) Staff (in whole- time equivalents) April 2008 to March 2009 Expenditure (including staff and non-staff costs) April to May 2009 (£ million) Staff (in whole-time equivalents) April to May 2009 National Appointments Line (NHS Direct) 7.033 213.21 1.242 240.92 Source: NHS Direct