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Welfare Tax Credit: Revenue and Customs

Volume 495: debated on Monday 6 July 2009

To ask the Chancellor of the Exchequer what methods HM Revenue and Customs uses to measure the effectiveness of its service to tax credit claimants. (283511)

HM Revenue and Customs uses a range of methods to measure the effectiveness of its service to tax credits claimants. The key ones are explained in HMRC's Business Plan for 2009-10 'Delivering our Vision' available at

http://www.hmrc.gov.uk/about/business-plan-vision.pdf