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Service Complaints System

Volume 495: debated on Tuesday 7 July 2009

I am pleased to place before Parliament today the MOD’s formal response to the Service Complaints Commissioner’s (SCC) first annual report on the fairness, effectiveness and efficiency of the service complaints system.

The MOD accepts the SCC’s 17 recommendations and six objectives. I am clear that these will help us to continue improving on our current system and increasing confidence in it among our service personnel. The formal response sets out how MOD proposes to address the recommendations and what we will be doing in the coming months.