The Department for Transport commissioned the Disability Rights Commission (DRC) (before it was absorbed into the Equality and Human Rights Commission) to produce a series of good practice guides for transport providers. The guides were published in 2007; each guide deals with a different transport sector and offers practical advice on good practice in serving disabled customers.
They can now be found on the DRC website archive at:
A Practical Guide for Rail services:
http://83.137.212.42/sitearchive/DRC/library/publications/services_and_transport/rail_services.html
A Practical Guide for Taxi and Private Hire Services:
http://83.137.212.42/sitearchive/DRC/library/publications/services_and_transport/taxis_and_private_hire.html
A Practical Guide for Breakdown Recovery Operators:
http://83.137.212.42/sitearchive/DRC/library/publications/services_and_transport/breakdown_recovery_operators.html
A Practical Guide for Buses and Scheduled Coaches:
http://83.137.212.42/sitearchive/DRC/library/publications/services_and_transport/buses_and_scheduled_coaches.html
A Practical Guide for Tour Coach Operators:
http://83.137.212.42/sitearchive/DRC/library/publications/services_and_ransport/tour_coach_operators.html
A Practical Guide for Vehicle Rental Firms:
http://83.137.212.42/sitearchive/DRC/library/publications/services_and_transport/vehicle_rental_firms.html