The Department for Transport commissioned the Disability Rights Commission (DRC) (before it was absorbed into the Equality and Human Rights Commission) to produce a series of good practice guides for transport providers. The guides were published in 2007; each guide deals with a different transport sector and offers practical advice on good practice in serving disabled customers.
They can now be found on the DRC website archive at:
A Practical Guide for Rail services:
A Practical Guide for Taxi and Private Hire Services:
A Practical Guide for Breakdown Recovery Operators:
A Practical Guide for Buses and Scheduled Coaches:
A Practical Guide for Tour Coach Operators:
A Practical Guide for Vehicle Rental Firms: