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Ofgem: Complaints

Volume 495: debated on Tuesday 7 July 2009

To ask the Secretary of State for Energy and Climate Change if he will place in the Library a copy of the (a) interim and (b) final audit report complied by PKF for Ofgem on complaint handling. (283245)

On 30 June 2009 Ofgem published final audit reports from PKF on complaint handling by (a) the main six suppliers and (b) smaller suppliers. Copies of both of these reports have been placed in the House of Commons Library. An interim report was not produced by PKF as part of this process.

To ask the Secretary of State for Energy and Climate Change what terms of reference were given to PKF in respect of its work for Ofgem on complaints handling; and what fees were paid to the company for that work. (283247)

The fees paid to PKF in respect of its work for Ofgem on complaints handling, amounted to £93,378.24 (exclusive of VAT). A copy of the Terms of Reference given to PKF have been placed in the Libraries of the House.