The following tables provide the percentage public satisfaction rate with (a) household waste collections and (b) local government as a whole recorded by the BVPI Survey and Place Survey in each relevant year since 1997.
Percentage satisfied with the waste collection service overall (BV90a) Percentage satisfied with the way the authority runs things (BV3) 2000-01 86 65 2003-04 84 55 2006-07 79 54
Percentage satisfied with refuse collection Percentage satisfied with how the council runs things 2008 78 45
Published results from the BVPI surveys are not directly comparable with the results from the Place Survey. The published BVPI national results are averages based on each council’s results. The published Place Survey results are weighted totals for all respondents in England.
The requested information was collected by the BVPI surveys in 2000-01, 2003-04, and 2006-07. The results have been published in a report by Communities and Local Government which is available to download via the following website address:
http://www.communities.gov.uk/publications/localgovernment/bestvalueuser
Tables 2, 3 and 6 contain the requested information.
Similar information was collected by the Place Survey in 2008. The results have been published in a statistics release by Communities and Local Government which is available to download via the following website address:
http://www.communities.gov.uk/publications/corporate/statistics/placesurvey2008
The requested information can be found on pages 4 and 5.