The Department currently has 47 contracts with A4e for the delivery of a range of welfare to work provision.
On those contracts where we count job outcomes, during the period 2008-09, 20 per cent. of people starting provision delivered by A4e have started work. Some customers, however, will still be on provision.
The delivery of provision is monitored by the Department and is also subject to external inspection by Ofsted in England, and Estyn in Wales. Areas for improvement identified at inspection are addressed through the Department’s contract management process.