To provide an exact count of all items of correspondence or other communications received by Ministers in the last 17 months referring to information for energy consumers and/or tariffs could be provided only at disproportionate cost, since that information is not held centrally.
DECC believes that it is vital that consumers have access to the best possible information on bills and tariffs. The detailed provisions relating to energy bills and tariffs are a matter for the independent regulator Ofgem who has consulted widely on new measures to improve the clarity and nature of billing and tariff information available to consumers. Ofgem is currently considering consultation responses and working with consumer bodies including Which and Consumer Focus and with other organisations to develop new rules.
Global energy demand and wholesale prices have fallen since peaks last year. It is essential that falls in wholesale costs reach consumers. This is why we asked Ofgem to provide quarterly reports on price movements.
Ofgem's most recent report found that margins are around historic levels, and falls in costs appear to be being passed on to consumers. We expect suppliers to continue to pass on any sustained falls in wholesale costs.