Skip to main content

Jobcentre Plus: Opening Hours

Volume 496: debated on Monday 20 July 2009

To ask the Secretary of State for Work and Pensions how many Jobcentre Plus offices operate extended opening hours. (271697)

The administration of Jobcentre Plus is a matter for the acting chief executive of Jobcentre Plus, Mel Groves. I have asked him to provide the right hon. Member with the information requested.

Letter from Mel Groves:

The Secretary of State has asked me to reply to your question asking how many Jobcentre Plus offices operate extended opening hours. This is something that falls within the responsibilities delegated to me as acting Chief Executive of Jobcentre Plus.

Extending opening hours is one of the ways in which we are responding to the demands on our service. The precise numbers of offices operating extended hours will vary week by week depending on the need.

However, as an example, between 15 and 28 June a total of 301 Jobcentres opened to customers on Saturday, 21 opened to customers on Sunday and 63 opened for extra hours during the week. Our Service Delivery plans are kept under constant review to make sure we offer the best possible service to meet the needs of our customers.