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Health Services: West Yorkshire

Volume 496: debated on Wednesday 9 September 2009

To ask the Secretary of State for Health how many serious untoward incidents arising from the provision of patient care in out-of-hours and urgent care services were registered by each primary care trust in West Yorkshire in each quarter since April 2008. (290623)

To ask the Secretary of State for Health what performance standards against the internal operating requirement benchmarks for measuring the quality of out-of-hours service providers were reported to each primary care trust in West Yorkshire in each quarter since April 2008. (290624)

This information is not collected centrally.

From 1 January 2005 all providers of out-of-hours (OOH) services have been required to comply with the national OOH Quality Requirements, first published in October 2004 (a copy of which has been placed in the Library). Following the National Audit Office 2006 report The Provision of Out of Hours Care in England, the Department worked with the Royal College of General Practitioners to review the Quality Requirements, which were updated in July 2006.

All out-of-hours services must be delivered to the National Quality Requirements, ensuring that patients have access to consistently high quality and responsive care, regardless of where they live.

Providers must report regularly to primary care trusts on their compliance with the Quality Requirements, and their services will be regularly audited to ensure that patients are receiving quality care.