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Departmental Public Expenditure

Volume 497: debated on Monday 12 October 2009

To ask the Secretary of State for Work and Pensions which Minister in her Department has been assigned responsibility for overseeing the delivery of value for money in her Department; whether her Department has established a public sector reform team to implement service reforms; and if she will make a statement. (289731)

I have responsibility for overseeing the delivery of value for money within the Department for Work and Pensions (DWP).

DWP established a departmental wide change programme in 2007 in order to transform the way services are delivered, so that we transform the quality of customer service and drive up the efficiency of our delivery. Transforming DWP means putting the customer at the heart of everything we do.

DWP is committed to being an exemplar of effective service delivery and we are the first Government Department to have a Department Strategic Objective (DS07) to this effect. To support this we are developing and delivering new integrated services so that DWP customers will have their needs met through a single contact with us most of the time. We are also offering customers greater choice on how they access services and have an ambition to have most of our services available online for those that prefer to use this channel.