The Department for Transport does not maintain records of how many people in local authorities are eligible for concessionary bus passes as concessionary travel is administered locally by Travel Concession Authorities (TCAs).
All older people aged 60 and over are entitled to receive a concessionary bus pass. The Department does not hold figures specifically for Hemel Hempstead which is part of Dacorum TCA. Work that was conducted by the Department prior to the implementation of the national bus concession showed that as of October 2007, there were 28,296 older people eligible for a concessionary bus pass in Dacorum and 214,415 across all of Hertfordshire.