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Departmental Postal Services

Volume 497: debated on Tuesday 13 October 2009

To ask the Secretary of State for Energy and Climate Change pursuant to the answer of 10 March 2009, Official Report, column 402W, on departmental postal services, whether his Department has established a correspondence unit. (290275)

Casework on the Warm Front Scheme is dealt with in-house. Other cases from the public are handled through a shared service approach by the customer contact units of DEFRA and BIS. The Department is considering a range of options for handling correspondence in the long-term.