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Electricity: Compensation

Volume 497: debated on Tuesday 13 October 2009

To ask the Secretary of State for Energy and Climate Change how many people have received compensation payments under the Guaranteed Standards Scheme from electricity companies in the last 12 months. (290929)

[holding answer 9 September 2009]: The number of people receiving compensation payments under the Guaranteed Standards Scheme for 2007-08 is:

Electricity Guaranteed Standard of Performance (EGS)

Number of payments made

Value of payments

EGS1

101

2,020

EGS2

9,973

12,717,691

EGS2A

842

42,100

EGS3

23

2,040

EGS4

814

16,280

EGS5

11

220

EGS8

96

1,920

EGS9

60

1,200

EGS11A

594

14,850

EGS11B

124

3,100

EGS11C

0

1142,050

EGS12

0

0

1 Figures that Distribution Network Operators (DNOs) reported in their annual revenue returns as “normal compensation payments due” across the 14 DNOs. This includes ex-gratia payments from the 14 DNOs to consumers who failed to claim under the EGS.

Page 37 of the following link details what each EGS covers:

http://www.ofgem.gov.uk/Networks/ElecDist/QualofServ/QoSIncent/Documents1/12180-258_05.pdf