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Companies House

Volume 497: debated on Wednesday 14 October 2009

To ask the Minister of State, Department for Business, Innovation and Skills how many customers of Companies House (a) were contacted for the purposes of and (b) responded to its customer satisfaction survey in each of the last four years. (289816)

The information is as follows:

(a) Prior to January 2008 Companies House issued paper customer surveys covering Companies House Direct, E-Filing, the Contact Centre and also a general survey (which was also available on the Companies House website). Approximately 25,000 were sent each year.

Since January 2008 the customer surveys have been completely electronic and the paper survey is no longer issued. Approximately 60,000 were sent out each year to our WebFiling, Software Filing, Companies House Direct and WebCHeck customers. A customer survey is also available to complete on our website and the Contact Centre survey is included as a link on every e-mail sent out by the Contact Centre.

(b) The number of Companies House customer survey responses are as follows. Unfortunately due to software changes there are no statistics available for the year 2005-06.

Responses

2006-07

8,798

2007-08

7,775

2008-09

9,975

To ask the Minister of State, Department for Business, Innovation and Skills at what times of the day the Companies House WebCHeck website is available. (289941)