(2) how many complaints his Department has received from hon. Members in respect of the operation of the Identity and Passport Service in each of the last 12 months.
The total number of complaints received during the period of June 2008-May 2009 are:
Number (a) Members of the public 7,137 (b) Hon. Members 707
The following table is the breakdown of the complaints received in each of the last 12 months:
MP cases Members of the public June 89 859 July 99 891 August 79 724 September 66 570 October 71 488 November 47 563 December 49 358 January 29 386 February 39 522 March 58 650 April 42 567 May 39 559 Total 707 7,137
The Identity and Passport Service does not record complaints in the form of the operation of the service. However, hon. Members’ complaints received in IPS are broken down into specific categories and the top three categories from June 2008-May 2009 are:
1. Customer care
2. Delay in processing postal application
3. IPS policy and procedures
It should also be noted that one letter can generate multiple categories.