Under our Parent Know How programme we are funding seven third sector organisations to provide helpline support for parents in England. There is not a separate single Parent Know How helpline. The funding for these helplines, for a three-year period, commenced on 1 April 2008. Management data, including the number of recorded calls made to the helplines, were collected on a quarterly basis in the first year (1 April 2008 to 31 March 2009). In the current year, we are now collecting this data on a monthly basis. The following table shows a breakdown of the number of recorded calls made to each helpline between 1 April 2008 and 30 September 2009.
Helpline Advisory Centre for Education Contact a Family Children’s Legal Centre Family Rights Group Gingerbread Parentline Plus Young Minds Q1 33,395 4,361 4,978 6,498 2,544 47,033 2,502 Q2 10,669 6,598 6,752 5,560 2,923 40,140 2,018 Q3 15,249 4,575 7,070 4,211 2,434 39,266 2,437 Q4 21,298 5,815 9,008 6,957 3,095 39,430 2,868 Total 80,611 21,349 27,808 23,226 10,996 165,869 9,825 Overall total 339,684
Helpline Advisory Centre for Education Contact a Family Children’s Legal Centre Family Rights Group Gingerbread Parentline Plus Young Minds April 7,476 1,427 2,043 1,861 847 12,322 599 May 7,637 1,329 1,819 2,087 724 13,511 678 June 6,359 1,336 1,938 2,219 363 11,970 778 July 4,202 1,165 2,420 1,857 920 13,169 904 August 1,023 1,361 1,188 1,145 857 11,420 526 September 3,578 1,428 2,066 1,562 1,019 12,768 914 Total 30,275 8,046 11,474 10,731 4,730 75,160 4,399 Overall total 144,815
The third sector organisations each receive grant funding. The total grant funding claimed between 1 April 2008 and 30 September 2009 was £5,821,814.