During the year 2007-08, £23,489.94 was spent. Of this, £11,892.22 was assigned to the service’s Enabling the Future (EtF) programme and £11,680 was assigned to the rest of the service.
EtF is a major change programme which is enabling Insolvency Service staff to provide the best possible service to customers. It represents a major programme of investment in the service’s systems and the way it works, aimed at: providing modern tools and processes to support the highest quality of customer service; reducing costs and so improving the value for money the service offers; and making the service a better and more rewarding place for staff to work in. The money was spent on internal publicity material designed to ensure that the changes in working practices were embedded within the organisation.
The £11,680 was assigned to the rest of the service.