To ask the Chancellor of the Exchequer what the pay band is of the officials in HM Revenue and Customs responsible for the language used in letters sent in pursuance of outstanding tax payments under the self-assessment system. (295659)

HM Revenue and Customs send a number of letters to customers in pursuit of late self assessment tax payments. Many of these are sent automatically by our self assessment and debt management systems while some are specific to individual customers and written by our case workers. The grade of the officers responsible for drafting the letters varies from Administrative Officer to Senior Civil Servant.