Skip to main content

Departmental Telephone Services

Volume 498: debated on Wednesday 28 October 2009

To ask the Secretary of State for Health if he will consider the merits of securing accreditation of his Department's helplines to the Helplines Association's quality standard; and if he will make a statement. (295723)

The Department's Communications Directorate 0800 helpline numbers are accredited, when it is considered appropriate, with The Helplines Association via the Central Office of Information who manage them on our behalf.

Information on any other telephone services that may be run on behalf of the Department is not held centrally and cannot be provided except at disproportionate cost.