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Departmental Telephone Services

Volume 498: debated on Thursday 29 October 2009

To ask the Secretary of State for Justice if he will consider the merits of securing accreditation of his Department’s helplines to the Helplines Association’s quality standard; and if he will make a statement. (295721)

The Ministry of Justice is considering whether all of its helplines should be required to attain a relevant recognised accreditation. If the Department proceeds with this requirement, it will discuss with each helpline which of the available accreditations (including the Helplines Association standard) is best suited to its business needs.