This is a matter for the Care Quality Commission (CQC) but they inform us that overall feedback about their website is positive, as measured through responses from individual users, via online surveys and through specific testing with people—public and professionals—who use its pages. Around 460,000 unique visitors used the site during Quarter 2 of 2009, spending more than eight minutes on average per visit. The site offers content in a range of accessible formats, including easy read, large print, British Sign Language and audio.
CQC believes there is always scope to improve the way it offers information about the quality of care services. With this in mind, improvements are planned to the site later this year. A major investment is planned for next year to make the most of the opportunity posed by the new registration system for health and adult social care providers.
We understand CQC have contacted the hon. Member for Eddisbury's office to seek specific feedback.