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Departmental Telephone Services

Volume 498: debated on Monday 2 November 2009

To ask the Minister for the Cabinet Office if she will consider the merits of securing accreditation of her Department’s helplines to the Helplines Association’s quality standard; and if she will make a statement. (295714)

The Office of the Third Sector is responsible for running an inquiry line whose primary purpose is to support the variety of other information sources (publications, website) available to members of the public on Government’s support for the Third Sector. Whilst I commend the Helplines Association’s Quality Standard, the Office of the Third Sector inquiry line falls outside the criteria for such a standard.