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Departmental Telephone Services

Volume 498: debated on Monday 2 November 2009

To ask the Secretary of State for Energy and Climate Change how many helplines his Department operates; and how much his Department has received from the operation of such helplines since its inception. (294978)

The Department funds the ACT ON CO2 advice line run by The Energy Saving Trust, which offers bespoke advice to consumers on how they can effectively save energy, water and waste.

DEFRA and Business Innovation and Skills public inquiry lines are also geared to respond to public inquiries on all aspects of DECC’s business.

No line makes money from its operation.

To ask the Secretary of State for Energy and Climate Change if he will consider the merits of securing accreditation of his Department’s helplines to the Helplines Association’s quality standard; and if he will make a statement. (295726)

BIS and DEFRA public phone lines currently cover public inquiries on DECC’s remit.

Where appropriate, and dependent on the purpose of the telephone service being offered, DECC would look to seek accreditation.

THA may be an appropriate accreditation.