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Public Services

Volume 498: debated on Monday 2 November 2009

To ask the Chancellor of the Exchequer what steps he plans to take to promote a reform of public services centred on the citizen. (295979)

[holding answer 28 October 2009]: Ensuring that public services are centred on the citizen is at the heart of the Government's measures to reform services, and will continue to be our priority.

Our strategy for taking this forward is set out in two recent reports: “Building Britain's Future” and “Working Together—Public Services on Your Side”, which cover the actions that the UK Government is taking to move the UK from recession to recovery and forge a new model of economic growth; restore trust and accountability to the political system through democratic reform and renewal; and modernise our public services and national infrastructure.

Much has already been achieved by giving people more choice over services. Now, we are building on this by ensuring that services are more accountable and responsive to citizens through introducing stronger entitlements to core standards in services and giving those who use services greater personal control over them.