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Students: Loans

Volume 498: debated on Monday 2 November 2009

To ask the Minister of State, Department for Business, Innovation and Skills when he expects the review headed by Professor Sir Deian Hopkin on the Student Loans Company to report to the Secretary of State; and whether the report of the review is to be published. (296235)

Mr. John Goodfellow, Chairman of the Student Loans Company, and I have asked Professor Hopkin for an interim report of his review into the company’s operations of funding English students in academic year 2009/10 by the end of November. A final report will follow which will be published.

To ask the Minister of State, Department for Business, Innovation and Skills how many complaints on the operations of the Student Loans Company his Department has received in the latest period for which figures are available. (296484)

The Student Loans Company is responsible for responding to complaints about its operations. Complaints received by the Department are forwarded to the company for resolution. During this academic year’s processing cycle, which began in February, the Company has received 1,445 official complaints. This represents 0.13 per cent. of all applications registered.