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UK Border Agency

Volume 501: debated on Tuesday 24 November 2009

To ask the Secretary of State for the Home Department how many telephone calls the UK Border Agency helpline has received in the last 12 months. (300991)

The UK Border Agency has three principal UK call centres. For the period October 2008 to September 2009 they received 4,888,923 calls.

This is broken down as follows:

Call centre

Calls received

Sheffield

889,944

Liverpool

1,574,226

IEB

2,424,753

Total

4,888,923

To ask the Secretary of State for the Home Department how many telephone calls the UK Border Agency helpline has received in the last 12-months. (300368)

[holding answer 23 November 2009]: The UK Border Agency has three principal call centres. For the period October 2008 to September 2009 they received 4,888,923 calls. This is broken down as follows:

Call centre

Calls received

Sheffield

889,944

Liverpool

1,574,226

IEB

2,424,753

Total

4,888,923

To ask the Secretary of State for the Home Department for what period of time the UK Border Agency helpline has been out of order in the last 12 months; and what estimate has been made of the number of calls that were not answered as a result of such unavailability. (300369)

[holding answer 23 November 2009]: For the period October 2008 to September 2009 the call centres have not had to close down due to system unavailability.

To ask the Secretary of State for the Home Department for what periods the UK Border Agency helpline has been out of service in the last 12 months; and what estimate he has made of the number of calls that were not answered as a result of such unavailability. (300980)

For the period October 2008 to September 2009 the call centres have not had to close down due to system unavailability.